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Refund policy

We hope you are delighted with your purchase. If you are not satisfied, we would like to help with your return.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact our Customer Service team at info@laposhanghai.com. We are available 7 days a week:

  • Monday to Friday: 9:00 AM to 7:00 PM GMT

  • Weekends: 11:30 AM to 7:00 PM GMT

Our Customer Service team strives to respond to all inquiries within 24 hours.

You will be refunded to the original form of payment within fourteen (14) days of receipt of your returned product(s).

Return Address:

Lapo Skincare

23-31 Great Titchfield Street

Moray House

London W1W 7PA

You can always contact us for any return question at info@laposhanghai.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within fourteen (14) days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@laposhanghai.com.